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What is Livesy?

Livesy is an ecommerce platform where users/customers can purchase their daily grocery, beauty products, office machinery products in some selected places of Agartala city, Tripura.

Where do we are currently operating?

We have started our business operation in Agartala, Tripura. In Agartala we are presently rendering our services to Town Bardwali, Town Pratapgarh, Ramnagar, Krishnanagar, Banamalipur, Shibnagar, Daleswar, Collegetilla, Indranagar, Abhoynagar, Chandrapur, Radhanagar, GB, Bardwali, Badharghat, M B Tilla, Gurkhabasti, Pratapgarh, etc area. We have plan to start operation in other towns of Tripura at the end of the year.

Is it necessary to have a account for purchasing products at Livesy?

Yes, you must have an account for purchasing products at livesy, additionally for any kind of issues like cancel, return, refund it is necessary to have an account, you will get communication through your account, and for personalized offer and services you need to have an account.

What are the minimum order value at Livesy?

At present we are taking orders above Rs:200.00, which is subject to delivery charges upto Rs:500.00, order above Rs:501.00 are comes with free home delivery.

Can I track my order at Livesy?

Yes, you can track your order under My Account section at the Livesy App/Website, details of shipping are available at there.

Can I cancel my order and if yes how can I do this.

Yes, you can cancel your order before shipping the product and for this you have to go to My Account section and can cancel from there.

Can I return any product?

Yes, if you are not satisfied with the quality of our products, you can return it when the product are being delivered to you, at present we have no pick up option for return items in later period.

Is there be any possibility of unavailability of any product of my order?

Generally not, if any such situation occurs we will notify you through mail, or by app.

Is there be any possibility to delay in delivery from the schedule time?

Generally not, if any unforeseen unavoidable situation occurs, order may get delayed, we will notify you if something happen like this.

How do I get refund if I cancel or returned any product?

Generally it takes 7-10 days to get refund at your bank account, when you pay through Cards, when you pay through Wallet and UPI refund amount will get credited in 3 working days and when you pay in cash pay the amount by deducting the refund products price.

If I have any complaint how do I make it?

You can raise your complain through our email id and we will try to resolve your issue as soon as possible.

What are your delivery time?

We are delivering products between 8 AM to 6 pm

What payment options are available at Livesy?

We have multiple options to make payment for your purchased products. COD, Credit Card, Debit Card, Wallet, UPI are available as payment variants.

How safe are your electronic payment systems?

All transactions at livesy are completed through Cashfree payment gateways, which is a PCI DSS Level 1 complaint.